I think to leave a hotel over one or two encounters would be a bit much for me.

Just like one employee doesn't represent the whole company (unless they're the CEO), I think you have to understand that some companies have subpar employees. Have none of your employees ever made a mistake, or after time, you've found out they've done their jobs wrong? Should someone never use your company again because of this? Or should you try to contact someone higher up in the company and make them aware of the problems.

I've stayed at hundreds of hotels in over 50 countries. I've had stuff stolen from my room, reservations cancelled, horrible service, varmints, mold, and dozens of other complaints.

I have not vowed to never stay at a hotel again. I sometimes spend a bit more time, and check a property on FT. If I'm looking for certain amenity or service at a property, I'll ask people who have stayed there for opinions and other info on the hotel.

I've been top tier in a half dozen hotel programs. I've stayed up to 150 nights a year in hotels, and am generally undemanding. I find making reservations online is the best. I can't remember the last time I called to make a reservation somewhere.