Originally Posted by
JohnTsouris
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And I'm also happy to hear my great experience with Hilton was not a fluke.
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.. I found out from one of their Directors of Sales that Hilton brands is what she called a "100% guest satisfaction company", meaning that, according to her, a Hilton brands staff employee is not only empowered to take care of a guest issue, they are required to do so at all cost before the issue is elevated to a property General Manager.
Ha! Go tell that poster about your 100% satisfaction company.
http://www.flyertalk.com/forum/hilto...-olympics.html
And then there is the scam of "enhancements" and devaluation HHonors has been running recently which should really be of greater concern than a few isolated issues we are probably unlikely to encounter.
I suggest you diversify your stays and build some knowledge about different brands both personally and from shared FT reports.
Good luck.