Originally Posted by
hearna
2 Seperate PNRS (yhz-yul and my upgrade)
What I am saying is I could have helped AC save 200$ and not piss of pax for overbooking by simply putting me on an earlier flight. I win, AC wins, and the pax that gets denied boarding wins.
I have already been put on standby for non rapidair flights on T+ tickets before if the situation.... ''warrants it''.
I often purpously book E90 flights as they tend to go mechanical and are most often overbooked. I sometimes get away with more of a flexible flights or 200$ (Even a 400$) credit from AC
Was just saying this is a time where a concierge would have done that but didn't and it ended up costing AC money.
AC management philosophy is that AC wins when everyone has been confused and inconvenienced to the maximum extent possible. Dont you know that by now? Case in point: flying empty seats throughout the day and scrambling pax later on instead of clearing the backlog by allowing earlier no charge standby.
Last edited by FlyerTalker683455; Feb 17, 2012 at 9:33 pm