Originally Posted by
Clipper801
Not sure OP's itinerary as s/he rang YOW concierge in the good case.
I made the comment because AC1109 routing is YHZ-YUL-YWG and AC655 is YYT-YHZ-YUL. The common segment is YHZ-YUL. So it's not a Rapidair flight. S/he could probably have requested a same day change, subject to the applicable fee if seat was available for sale on the AC655, and then request to be put on the upgrade waitlist.
As OP was also talking about upgrade window, I assume that s/he's on a Tango Plus fare.
2 Seperate PNRS (yhz-yul and my upgrade)
What I am saying is I could have helped AC save 200$ and not piss of pax for overbooking by simply putting me on an earlier flight. I win, AC wins, and the pax that gets denied boarding wins.
I have already been put on standby for non rapidair flights on T+ tickets before if the situation.... ''warrants it''.
I often purpously book E90 flights as they tend to go mechanical and are most often overbooked. I sometimes get away with more of a flexible flights or 200$ (Even a 400$) credit from AC
Was just saying this is a time where a concierge would have done that but didn't and it ended up costing AC money.