Lets start with the good

Called the Concierge in YOW to put in an upgrade request for me as I would be in the air when the window opened. No issues, done and done.

The not so good

Was on 1109 yesterday, oversold by +2. Called the concierge before arriving at the airport on the status of 655. They said it was 0, but not oversold. But would not allow me to standby. I did give them my number and info and insisted if it did not go out full to let me know I would jump on that train. Asked the MLL agent before I left the lounge for 1109 and she said 655 went out with 2 empty seats. So AC had to pay 200$x2 because a concierge couldnt be bothered I guess.

This would be the first ''neutral'' situation I have run into, as usualy they are top notch. Anyone else had a less then impressive encounter with the mighty concierge. I do not intend to start a bashing session, I am just wondering how rare an occurance this really was.