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Thread: Heads Up: Ridiculous Hold Times for Air Canada Reservations
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Old Feb 16, 2012 | 11:12 pm
  #86  
will5404
 
Join Date: Jul 2008
Programs: Via Preference Privilege, AC*A, Fairmont Plat, SPG Gold
Posts: 1,334
Elite line has given me 30-40 min waits the last 2 times I've called. The agents have been quick and efficient when I've gotten through though.

These agents are likely taking 60-100 calls a day if not more, I feel for them being understaffed.
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