FlyerTalk Forums - View Single Post - RANT: AirNZ off-loads priority tagged bag
Old Feb 16, 2012 | 5:00 pm
  #5  
ssnz
 
Join Date: Nov 2008
Programs: QF Platinum, NZ *G, Le Club Platinum, Hilton Diamond, Club Carlson Gold, SPG Gold
Posts: 286
Another example of Air NZ not really giving a stuff about status pax........

Before someone bites- this isn't a 'sense of entitlement' thing - it's an 'offer a service and provide it thing'.

Priority Baggage Handling
Premium Check-in Desk Access
Koru Club Access

All of these things are offered by Air NZ to status holders and Koru Club Members as a product that you pay for (by cash or loyalty) and are thus entitled to.

Frankly, I no status pax bag should ever be off-loaded until all non status pax options have been considered first as those bags are supposed to have 'priority'. If you don't intend to treat them with priority - don't tag them!
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