Originally Posted by
peteropny
1) Improperly posting of points - that is a very common problem that Hyatt should fix "fast" - I know there are exclusions from earning points (tax, tip, most valet parking, charges that are paid to an outside vendor) but there is absolutely no reason that the base room points should not post properly.
This is something I had to raise with GP just today! Chasing missing points from a stay. (5k points were offered as an incentive for me to "downgrade" from a suite using a confirmed Diamond suite upgrade to a deluxe room, as their was some issue with the suite availability. I accepted their offer and downgraded, but the points did not post with the normal stay points.)
I was told by GP today that I should wait 4-6 weeks for this manual posting to credit. Pretty poor if you ask me, and nothing like SPG which posts stays in 7 days, and allows the hotel a response time of 5 working days for issues which require chasing up from the hotel.
Nothing like the 4-6 weeks that GP told me today. Is this the norm for Hyatt in dealing with Diamonds?