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Thread: Is this really what I should expect as a Diamond?
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Old Feb 14, 2012 | 4:18 pm
  #13  
Gold Passport Concierge
No longer used by Hyatt; use World of Hyatt Concierge
25 Years on Site
 
Join Date: Jul 1999
Posts: 1,628
Dear JasonVR,

Thank you so much for your feedback about your recent experience in San Francisco. I am so sorry that you had such difficulties utilizing your confirmed suite upgrade and that the service you received was not as expected. We would be more than happy to assist you in any future travel plans or if you should have any questions or concerns please contact us.

Happy travels,

Dana M.
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