Originally Posted by colvospass

The plot thickens. I just called to ask about a more favorable flight option. I had gotten numbers for international travel and domestic travel off of the Continental onepass "use your miles">"reward travel" webpage. Both numbers got to the same recording: "Due to high call volume, we are unable to take your call". And then proceeded to describe various places on the website where my questions could be answered. That was a first! Not just a warning about long hold times, but "we can't take your call".