Originally Posted by
dgreen12
It's easier to get them "all" of the information I want them to see via snail mail.
They should take their time and consider it all before they respond. If they do that, I don't care how they send their reply (they could simply just post all of the COS bonus miles and that would be a quite satisfactory response).
One feature of CO's website I like is that their contact form has the option to upload attachments to your missive.
The other feature I like is that they reply within a few days, too.
