Originally Posted by
BAWatersideGuy
After deboarding he had to travel by cab to Glasgow which was nearest Avis place that they could get him a car and then drove 5hrs back to LHR.
There is an AVIS Station at PIK and they had cars available that day. I find this part of the story most interesting. Even so, if the customer wanted to rent a car from PIK, and they didn't have it available, an AVIS Employee would be instructed to drive the car from GLA to PIK for the customer.
He has only been offered £275. How can this be right? It doesnt even cover his costs for the detour, cab and delay.
A taxi from PIK to GLA Airport (the closest AVIS station after PIK) would cost about £45. Car Rental, about £100 at the most. Petrol, at about £100 as well (and this is being generous with allowances).
I think the customer has been compensated enough after they 'went it alone' IMO.