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Thread: Reservation With Suite Upgrade Award - Newbie question
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Old Feb 12, 2012, 11:12 pm
  #6  
andante81
 
Join Date: Apr 2010
Location: ORD
Programs: Hyatt Diamond,IHG Platinum, HH Gold, OZ Diamond (*G), AA Plat, AS MVP Gold
Posts: 85
Originally Posted by slippahs
Another newbie question, since I just redeemed my first suite upgrade for a stay in May. Do you normally "redeem" a suite upgrade at the time the request is made or when you check in? I still see that I have 4 suite upgrades and 0 redeemed. Also, my reservation details weren't changed, but there's a note under "additional information" on the e-mail confirmation that says " DIAMOND SUITE UPGRADE CONFIRMED PER [NAME] AT FD ."

Is this normal?
Sometimes it takes ~24hours to be cleared in their system IME.

If your upgrade reward number will not be deducted by then, you might want to call HGP to make sure everything is ok.
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