Another newbie question, since I just redeemed my first suite upgrade for a stay in May. Do you normally "redeem" a suite upgrade at the time the request is made or when you check in? I still see that I have 4 suite upgrades and 0 redeemed. Also, my reservation details weren't changed, but there's a note under "additional information" on the e-mail confirmation that says " DIAMOND SUITE UPGRADE CONFIRMED PER [NAME] AT FD ."
Is this normal?