Originally Posted by cfischer

I have been on hold for > 1 hour as a plat many times and answers to email inquiries usually take 3-8 weeks for me. Contrast this to Delta where I never wait more than a minute for an agent and Emails get answered within 24 hours. United has to step up their game here.

Originally Posted by UA-NYC

If you have access to a 2nd phone, might be worth trying from that one as well, just in the rare case you might have mis-dialed/spoken your elite #.

May just be another one of CO's infamous "we're not answering our phone" spells though, who knows.