FlyerTalk Forums - View Single Post - Gold Means Zero at JW Camelback
View Single Post
Old Feb 11, 2012 | 4:37 am
  #15  
9809JD
 
Join Date: Aug 2011
Programs: Marriott Platinum
Posts: 58
The dismissive responses about gold status seem off-mark and petty (after all, some gold elites are probably worth more revenue to Marriott than some plat elites).

A simple request of a room located closer to the lobby from a gold elite member should not be met with attitude from the front desk. Perhaps the OP should have been specific about wanting a "close-in" room when he/she first arrived. Perhaps the OP could have suggested that he/she would be willing to take a "lesser" view or different bed type, or even change rooms the next days. But, bottom line, the FD was out-of-line.

OP - I think a simple note to the front desk manager would be in order. Very short and to the point, no hyperbole - just disappointment that a simple room request for a gold member could not be honored.
9809JD is offline