Flew yesterday ORD-LHR with HNML pre-ordered and loaded. As the menu was mentioning express dining, I asked the purser for it... She said she would have *informed* the FA, but clearly didn't. In fact, the FA offered me the regular appetizer tray, and was not even aware of the special meal (which she then found after I informed her of its presence).

Big to the purser, but did not want to press (frankly I cared only about going to sleep and the FA delivered a good service except for missing the express dining). So it may be that some UA folks are not really doing "the best to take care of us" despite what the highest level of management suggests... To be fair, two weeks ago there was a London based purser on the flight and he provided outstanding service including express dining, and he did not say he would have informed the FA regarding my choice... but simply said something like "certainly, of course"...

OOT, but the veggie spring roll made its comeback as appetizer in the regular menu