Originally Posted by
star_world
Based on the extensive number of posts I've seen here in the last months reporting positive outcomes to service issues they have reported I would say that your cynicism is somewhat misplaced.
Well, whether or not the "cynicism" is warranted, what is reasonably clear is that problem occurs at least fairly regularly.
My memory of previous examples of this problem on PMCO's ultra long-haul, is that customers have received what I would characterize as essentially symbolic gestures of compensation, such as 500 OP miles.
I think the deeper issue is one of maintenance and why the IFE system seems to break down with seemingly regular frequency.