Regularly in recent months myself and a number of the family have been struggling (on occasions) to get ba.com to either check-in and/or PYOBP online for BA ticketed connections onto FlyBe/Logan Air codeshare flights.

So when flying LON - GLA - BEB, for example, if you've not had any luck online, even the staff at T5 or North Terminal have been unable to help. This can be a massive pain, as you arrive in GLA with no boarding pass for the onward flight (even though staff can always check hold luggage straight through).

The BAEC lounge staff at GLA say they can't help if you pop in and ask, on occasions staff in the FlyBe lounge have successfully printed a boarding card for a relative, but when I last tried this even they said the system wouldn't allow it - and they tell you that you have to go back landside, queue for a FlyBe check-in desk, and then have the hassle of security all over again.

We raised the issue with LoganAir, and here's the official response - in case it helps any other people using the LoganAir services on a BA ticket:


Dear XXXXXX

Thank you for your email.

I am sorry to note that passengers continue to have difficulty when checking in for flights from London to Benbecula. This problem is with the BA and Flybe checking in systems which on occasion do not interact. British Airways were hopeful that these issues had been resolved but unfortunately it appears from your email that this is not yet the case.

Loganair/Flybe have put a system in place whereby passengers travelling on a through ticket can stay airside and go directly to the departure gate and a boarding card will be issued there. I can, therefore, only suggest that when you next travel that you check in at London and on arrival at Glasgow that you go directly to your departure gate and advise a member of the customer team that you checked in at London and now require a boarding card.

I will, in the meantime pass a copy of your email and my response to the Codeshare Manager at British Airways for their information.

On behalf of Loganair and Flybe I would like to offer my sincere apologies for any inconvenience you have been caused by this problem.

Yours sincerely

Customer Relations Dept...
Loganair Limited


For the record, nice to find an airline that responds with what I hope is a helpful work-around...