Flight/Origin-Destination:YWG - YYC
Date:Feb 8, 2012
Cabin:Y (there was no J)
Status:Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No
Was priority boarding offered (if applicable to your status) and efficient?Yes
If there was a delay, did the gate agent provide timely updates?



Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 45 minutes
How was the quality of the meal/Onboard cafe? good
Did the cabin crew offer water regularly throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments
The plane was a CRJ without an entertainment system. I was in the exit row for more room, but the guy beside me was leaking into my seat. He wasn't that big a guy, but these CRJ's need to be replaced. Getting tired of Air Canada using CRJ's out of Winnipeg. Also, need to get direct flights out of Winnipeg to United States. Westjet offers better flights to United States, and they have larger planes. The equipment and routes are the issue. The staff is fantastic.
Also, there is no Maple Leaf Lounge at the international part of YYC airport. No plugs to plug in electronics, and no internet.