Originally Posted by
Shareholder
As I explained, it is very likely you were one of dozens of cancelled flights Tuesday and Wednesday when this once in a decade snow fall hit the city and airport. At the best of times, IST can be an inefficient airport. This was the worst of times.
How does this address the question of incompetence vs weather? Does the airline is really entitled to imprison pax in an aircraft for 6 hours? Is this defendable?