FlyerTalk Forums - View Single Post - Sheraton or Westin Atlanta Perimeter North?
Old Feb 8, 2012 | 7:08 am
  #6  
BaltimoreFlyer
 
Join Date: Feb 2005
Posts: 7
Poor Experience at Westin Atlanta Perimeter North

Just finished up a personal stay with family at the Westin Atlanta Perimeter North. I am a Starwood Platinum, so I have to assume I received the best service they can offer. I would not recommend the hotel based on my experience. I had booked two connecting rooms. When we arrived at 1:30pm, only one of the two rooms was ready. I had called the desk two weeks earlier and asked for a crib to be in the room because my toddler would need to nap right away. There was no crib in the room. I had to wait for one to arrive. I had asked at check-in that no calls be routed to the room with the crib. A call was put through right at nap time on our second day. On our second day, we left the rooms at 9am and returned around 2pm. The rooms had not been made up. Housekeeping wasn't even on our floor yet.

The rooms were nothing special. My toilet made a lot of noise and ran all the time. The TV remote worked intermittently. Desktops showed their age badly. Pillows were uncomfortable.

The good news is that the staff generally were very nice. I supsect the issues I had are related to inattentive management or inadequate staff. Changes could be made and my opinion might differ.
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