I had an award booking for my parents for last week. The hotel called me sometime in late January that they would not be able to honor the booking but offered me a form of compensation which I thought was very fair.
Since my parents’ air travel had already been booked and given the short notice, I booked my parents in alternate accommodations: two nights at the Intercontinental and two nights at the Four Seasons. I will report back on which they preferred. I had considered the Shangri-La and Observatory but for some reason I can’t remember why I crossed them off my list.