Originally Posted by
mikeef
AFAIC, that last part is pretty cut and dry. If it is a kid fooling around or some drunk randomly pulling fire alarms then yes, they absolutely should face some sort of penalty. If it's a guest who accidentally burns popcorn in his room, then no.
Mike
but the problem is it's very subjective....so most hotels (not just Marriott's) just leave it be (even when a guest does damage to the hotel such as the bride I mentioned earlier in this thread, in that example it was the hotel's fault she caused the damage)