Old Feb 6, 12, 11:33 am
  #399  
tpeflyer
 
Join Date: Oct 2007
Programs: nwa spg aa ua
Posts: 133
Many thanks to turbov6 and soitgoes. Here is the script that got me some goodwill points:

1. Call 888-211-9874
2. When the menu starts say "speak to an agent"
3. When it asks to confirm, say "speak to an agent"
4. It asks for your club number and pin or you can say "I don't know".
5. When the rep picks up say, "I was trying to book rooms at ... and I saw that the number of points required went up in January. I understand there is a 2 month window when it is still possible to book at the old rate. Can you help me with that?"
6. The rep asked me how many points the property used to cost. I indicated the number.
7. The rep then offered to give me goodwill points for the difference.

Due to my lack of experience I rushed to book with cash+points and the cash part is nonrefundable, but at least I have the extra points which I'll definitely use. The points balance hasn't updated yet but I see the goodwill points transaction.

Thanks!
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