Originally Posted by JerseyCityS

I apologize, the reason I called the thread "merger problems" was that was the only lame excuse the gate agent could give for something that should have never happened. The frustration lies at the complete lack or care or compensation for an error that the company caused for a customer. In years past, even though my original seats couldn't be reinstated, some form of "sympathy" would have been offered. Under Bethune if this had happened to an elite member, some nice gesture would have made up for the unhappy feelings.

The FA's remark was ridiuclous. Other people in the gate couldnt' believe it. she was brazen, obnoxious, and vocal throughout the flight about her displeasure with CO/UA.