Originally Posted by channa

I just called to change one today myself. It's a CO segment connecting to an AC segment, and the CO segment was in XN, and I saw CO opened up an X seat.

The agent started off being a hair difficult, explaining that XN is for Elites and it should be fine, but I just kept talking about how this bug has been around on for months, and I really just need it in X, since it's X1, it should be an easy change and simple reissue.

After a minute or so of my continued rambling, I wore her down, and she rebooked the ticket and reissued it.