I called yesterday to get my award reservation changed from XN to X but when I had to explain to the agent that elite Chase card holders get upgraded, I knew I was in trouble...needless to say, I think the XN/X glitch is still an issue and I was unable to get her to change it but I'll of course call back and try again...it's funny, the agents who "get it" have those fare codes changed in about 1 minute flat and it's done...it's like a lottery everytime I call as I think to myself "am I gonna win this time??"....lol