There are far too many pax and FF's who suddenly become rude ignorant boors because of a flight delay/cancellation and unfortunately take it out on the gate agents.

It's a shame but it's certainly not restricted to AC - I've seen it in every airport and with all airlines, especially in the summertime when they start shutting down airports all across the US because of a storm 2500 miles away! People just simply go nuts!

The story as written suggests that Canadians are acting that way simply because they dislike AC but that's an incorrect slant simply to get a story published, IMHO.