This has been going on for me for the past month. At the beginninbg of January, after having read that somebody on this forum had received a chipped card on his AA citi account, I thought they were automatically sending chipped cards on the AA cards (I have a platinum one). So on the web site I ordered a replacement card. It came and no chip. Called customer service, was assured they would send me a chip card (the rep said her supervisor had to override something to make me eligible). When the chipped card, as a matter of fact when no card arrived, I once again called customer servicde. The rep said, again after requesting some sort of override from a supervisor, that a new chipped card would be sent to me and since I had requested one it would be sent overnight with no charge. It indeed was sent overrnight with no charge but guess what. No chip. Called again Thursday. Once again the customer service rep tells me she had to get some sort of override from the supervisor and assured me that I would be receiving a chipped card in 5 to 7 business days.

Why do I feel that citibank doesn't have a clue as to what is gong on? It's become almost farcical.