Originally Posted by
mdspadeccom
I had SFO/IAH/MIA and return booked for May, all on CO metal but booked via UA with the UA flight numbers. Sometime recently outbound SFO/IAH was switched to UA metal (and from a 733 to a 319). This caused both UA and CO to rebook me, leaving me with two first legs and very messed up committed upgrades (via CR1s). The UA agent could not see the CO rebooking. The CO agent could see both, but it took him 45 minutes and two levels of supervisors to remove the redundant flight. So beware. What looks like a benign schedule change in your record could be symptoms of a mess.
Seems to happen frequently. Happened to me twice in the last week. Most recent one was a-b-c-d one way ticket. after the change i ended up a-b-c-b so i called and spent 30 mins and then they fixed it. i asked if they could just put me a-x-d instead so it'd be a single connection (imagine that - a FT asking for less connections not more), but they said no. the did however put me on shorter connections so my stops at both b and c are now 60 mins instead of 180 mins each.