Originally Posted by
Explore
Three issues during last month's TEQM runs. Which should I approach AA on regarding compensation?
Note: I'm now a Platinum, but was Gold when the incidents occurred.
Scenario 1: So you didn't fly either leg? In that case, call again using the dedicated PLT line, and ask to speak with
AAdvantage Customer Service. Then, explain your situation. Tell them that you want ORC in lieu of a refund for the trip you didn't take. You should be able to get it.
Scenario 2: You might be able to get 4000 - 8000 miles here.
Scenario 3: No comp warranted, but if you tell them about this, it might strengthen your case for 8000 miles as opposed to 4000 miles.
In scenario 2 and 3, you would send an E-mail to
Customer Relations, which is different from calling AAdvantage Customer Service.
Let us know how it goes. Good luck!