I heard Randy say that Barbara (who's dir of market research) & Robert were here from UA, so I plowed through the crowd first to put in my 2cents worth re: the SWUs (as you all know, I've been very unhappy about the new policy).

Since techgirl mentioned at dinner (I was there to provide support and a glass of wine when she started sobbing when Randy got engaged & when the beloved Starwood lurker got his special award ) that because of the policy she refuses to fly UA international & goes on LH, & dallasflyer (on my other side) that he switched primarily to AA for the same reason & someone else mentioned he's now splitting btwn AA & UA because of the policy.

Anyway, I pointed them out to Jen & she went over for quite a while. dallasflyer had already left but I'm going to contact him to get info.

Anyway again - we got a lot of the corporate blurb from them, but Barbara said they are tracking - but (sit down everyone) they're not actually getting that much complaints. She said it seems that more are doing more of it on FT & not actually to UA. I mentioned that they probably needed the year to see the financial results of this misguided policy before perhaps rescinding it for next year, & she said if they heard from folk en masse (via 1K line, letters, etc - not just phone calls to the cust svc line) they might do it sooner (no promises).

Robert was patronizing, arrogant & basically told both techgirl & I that if we were unhappy we could of course switch to another airline. Too much to hope he gets let go I suppose. And I think part of it was usual UA arrogance & part of it was we were female.

Long story short - I'm going to do a separate post on the UA forum encouraging everyone to write, email, etc. So go there for more details on that.

Can I use my old SWUs I got yest w/ my $0 Thai ticket?

------------------
Sharon