You are spot on - this is what happened to me. It then took about seven weeks for the card to arrive which is it did on Tuesday.

I was dead chuffed but decided against a Thread on the subject - but trust me I carry it to work in case someone choses to throw the fact that they are Gold in my face if there is something that has not met with their satisfaction. After putting it as right as I can in the confines of the aircraft, I would love to call by and show them and tell them that I more than any totally understand what it is to have one's expectations unfulfilled and to again accept my apologies.

Whether I would have the nerve is another matter as they may well think that I was being facetious and it does not pay to add insult to injury.