Oh, it's not just new customers, I can assure you.

I already had the Duo cards, which meant that I was ineligible for the new opening offers, of course. However, avios.com sent me a promotional offer of bonus Avios for spending certain amounts between November and February.

Wanting to check my expenditure, I tried to log in a couple of weeks ago. I immediately got the message that I had attempted to log in to many times (this was the first that day ) and checking the reminder button, I saw they would send the reminder by snailmail. In a state of disbelief, I called and spoke to a 'help' person who confirmed that the snailmail option was indeed correct and that the reminder would arrive within 3-5 working days.

Ha ha ha! That was about 12 working days ago and I have received nothing.

If I didn't know better, I'd think LloydsTSB were trying to wrest the worst service cup from Santander. I just blame incompetence and their refusal to move to the 21st century.