FlyerTalk Forums - View Single Post - Alcatraz A320: CSR Imprisons PAX on Broken Airplane, UA 589 PHL-ORD (1/31)
Old Feb 2, 2012, 8:37 pm
  #34  
rmbl
 
Join Date: Oct 2003
Programs: UA 1K, HH Gold, Hyatt Diamond
Posts: 223
Thanks for sharing this, and good job standing up for yourself and walking off. I once spent about four hours at a gate (before the new rules, and in Canada) and wish I had stood up to the CSRs and walked. I wound up missing Thanksgiving dinner because of that delay.

I hope you also file a DOT report on this one. Even if the delay is technically within the letter of the rules, the DOT needs to see screwups like this.

To the UA reps who are surely reading this: please get rid of that gate agent.
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