Originally Posted by sparklygirl

A wonderful Westin I stay at often (that I think won an award within Starwood) replaced a bottle of perfume of mine. Housekeeping knocked it over and the bottle shattered, and they actually reached out to me to let me know they would be replacing it and I would see a new bottle in my room by the evening. Note: it wasn't Clive, Bond No. 9 or Creed (I wonder what they would have done if the perfume price exceeded the room or even stay rate).

Too bad you have to fight this, good luck to you!