FlyerTalk Forums - View Single Post - Another ual.com issue: Premium upsell not working
Old Feb 2, 2012 | 12:51 pm
  #7  
NoLaGent
1M
40 Nights
All eyes on you!
10 Years on Site
 
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,567
I'm wondering if it's related to all the weird double flights in May (UA and CO flight with different flight #'s, aircraft types but same times) and/or the SHARES integration.

I had an itinerary that I checked yesterday that has travel on 5/8 from IAH-SFO. My flight at 7:44am was originally a UA flt # and there was a CO flt leaving at the same time. Yesterday it was offering premium seating for $300 on that leg (didn't take it), but this morning the UA flight is gone and I've got a schedule change to the CO flt. Logged in to the pnr after the call centre had updated the reservation and premium seating offer is gone.

Could be the load factor (although I doubt it), but I have a feeling we'll be seeing a lot of this in the next couple of months.
NoLaGent is offline