Originally Posted by
cruisr
As a diamond staying at a hotel with a lounge I have always been allowed to have a full breakfast (usually buffet) at no extra charge if I did t want to go to the lounge.
In December at the LAX Hilton I was told that Diamonds can only have breakfast in the lounge. I was confused as the person that seated me crossed my name off a list which is what I have always encountered.
The waitress gave me a bill for the full buffets and I explained that the lounge was crowded and I decided to take breakfast and as a diamond it is complimentary. She said no, got another manager to come over and said I was wrong but they would make an exception.
So, are diamonds now only to get continental breakfast? Only in the lounge? What of there is no lounge? Only continental breakfast?
Am I worried for nothing and LAX was wrong?
I thought if you received lounge access you forfeited the breakfast. There are times when the lounge is crowded I would rather have breakfast downstairs.
It has always been a continental breakfast and not a full breakfast at full service hiltons. A lot of Hiltons will give you a full breakfast but some charge extra (like the beverly hilton, the ORD Hilton and the SF hilton) to upgrade to a full breakfast.