Originally Posted by
doctor15
...- Do these certificates confirm into any (non-specialty) suite available for revenue purchase at the time, or does it come from a separate pool of "upgrade available rooms" similar to airline awards
They are pulled from live inventory beginning five days in advance of arrival.
- How will priority be determined when multiple PLTs have requested an upgrade at the 5 day mark? Is it according to the SPG rankings as suites are currently done, or the date the upgrade was requested.
There is an art and a science to that determination that is proprietary.
- The terms are very unclear on what room type you can be confirmed into. I think it would be better if they only confirmed into something above a junior suite. I would hate to waste these certs for a "premium room" or small one room "suite". Hopefully the properties will understand their intended use and use them for something about the upgrade a PLT would normally get.
The terms cannot pre-determine what might be available five days before you check in, but any qualifying upgraded rooms, including select standard suites are going to present themselves as a choice when the upgrade request is made.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]