Originally Posted by PapaSmurf

I recently started using Sixt for rental in Europe because I found the rates competitive and the fleet nicer than other companies. However, my recent experience at MUC has left me extremely disappointed.

I have already contacted customer service twice in attempt to resolve the matter and I'm frustrated with the experience. The responses that I've received are borderline rude and basically send a message 'we're right - you're wrong and a liar'. I can't remember ever dealing with such a poor customer service.

The problem is that has significantly overcharged me for a rental, by adding all kinds of additional services to the rental. I've booked 1-series rental online for pickup at MUC. I did not select any extras during booking. When I arrived at the Sixt rental, the place was a complete mess. Tons of people with agents completely overwhelmed with the customers. I took almost 30 minutes of waiting to get the keys.

When I finally got to the agent the 1-series was not available. I was offered other choices which included cars from lower categories (Peugot 308). Eventually went with A3 which is probably in the same tier. I was offered additional insurance options which I declined and the agent handed me the printout which was in German (don't know why since we spoke in English and the passport is US). It wasn't until I returned from the trip and looked at the invoice online that I realized that the agent for some reason chose to add all kinds of insurance extras to the rental essentially doubling the price.

I feel that Sixt is either being unethical or not competent. Attempts to resolve this with customer service are not yielding any results. Any suggestion on how to get this resolved? I'm tempted to get this resolved via CC, but would prefer Sixt to set the record straight.