* This service is complimentary for Gold members and available at a redemption of 5,000 Skywards Miles for Silver members. Eligible Skywards Blue members and non-Skywards members pay the AED 200 fee and have the card issued.

Eligibility
All members residing in the United Arab Emirates, or nationals of the Gulf Co-operative Council or of the UAE's visa waiver countries* are eligible for the e-gate service.
* Eligible visa waiver countries as per Dubai Immigration Authority:

Andorra, Australia, Austria, Belgium, Brunei, Denmark, Finland, France, Greece, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Spain, South Korea, Sweden, Switzerland, the United Kingdom, the USA and the Vatican.

Activating your Skywards e-gate card
You can activate your e-gate* privileges by carrying the following to any of the issuing offices listed below:

your passport (with a validity of at least 6 months)
a passport size photograph
your Skywards Gold/Silver e-gate card
your previous e-gate card (if you have one)
* A Dhs 10 UAE government administration charge must be paid at the time of card activation.

Re-activating your Skywards e-gate card
Skywards Gold/Silver members who have retained their tier and are issued an e-gate enabled card will need to re activate their card for use at Dubai and Abu Dhabi International Airports. To re-activate carry the following to any of the issuing offices listed below:

your original passport (with a validity of at least 6 months)
your Skywards Gold/Silver e-gate card
your existing Dubai Naturalisation and Residency Department (DNRD) number.

Issuing Offices:
Dubai International Airport
Arrivals Immigration Hall or Departure Lounge, near the food court on the 1st floor
Tel: + 971 4 206 1597

Dnata Travel Centre
Mezzanine Floor, Sheikh Zayed Road
Tel: + 971 4 316 6966

Dubai Municipality
Tel: + 971 4 206 4055

Jebel Ali Port
Passport Office
Tel: + 971 4 881 8777

Using e-gate
Upon receipt of your boarding card, simply approach the electronic gate and place your Skywards Gold/Silver card on the reader, located on the right side of the turnstile. When the first door closes, place your index finger on the finger print reader and proceed to your boarding gate. Upon re-entry, complete the same procedure. That's all there is to it! Always remember to carry your passport with you.

Lost Cards
Should your Skywards Gold/Silver card be lost or stolen, please call the Emirates contact centre immediately and we will advise the immigration authorities.