Originally Posted by drtess

My fiance and I have been saving our skymiles for over a year
to save up for our honeymoon this August to Europe. We both accumulated
miles figuring we would transfer them to each other at some point to
make sure we both had enough to pay for the tickets. I received a
promotional email about a 50% bonus for transferring miles and we went online last night to transfer 30,000 from his account to my account only to learn that there is an astronomical fee to do so. He earned those miles and he wanted to put them into my account so we would compile the total amount for the trip. Why on earth would you charge to transfer miles (or "gift" them) from someone who earned them to someone who can use them? I called customer service today to ask if this really was the policy and was told yes. Still unsatisfied with the answer, I emailed the company. The response I got tonight was essentially, "we are sorry you are dissatified, but we are trying to keep our fees current with other airlines. We hope we can win back your trust at a future time." Really? That's it? I am so extremely
disappointed in Delta and my working so hard to raise my account
balance to over 100,000 miles in the past year. My fiance and I were so
excited to be able to use those miles to go to Europe, but now it
appears that in order for us both to use miles to get there we will now
need to incur enormous meaningless transfer fees AFTER we already spent
the money on our American Express cards and traveled with Delta
exclusively to gain miles. I understand that as a corporation the
primary goal is to make money, but this one just seems silly to me. The
$30 transfer fee is completely understandable--heck, it could $50. But
miles bought or earned should not be charged twice. We used Delta to travel back and forth to see each other every other month when he lived in Hawaii and I lived in MN, we use Delta everytime we travel which is still a few times a year, we used Delta when my fiance took me on a surprise trip to NYC where he proposed, and we use the Delta AmEx cards to earn miles. How could we be more dedicated customers? I am not asking for a freebie, they can go ahead and charge me the processing fee of $30, I am just asking that they not charge me meaningless fees for something we already essentially already bought over the last year. I am so very disappointed in Delta right now.

Any thoughts or advice would be appreciated.