Originally Posted by ilsie

I got the Tumi McNair leather brief in October, and in 3 months (January) the strap buckle started detaching itself from the bag.

I returned it to the store for repair two weeks ago and their repair center still hasn't logged it. When I asked where it is or when I'd get it back, they basically told me to f off, in so many words.

Good looking- yep.
Durable- nope.
"World class service"- nope.

I doubt I will ever buy another Tumi again.

Also, if you're wondering why I only have one post, not a shill or a troll. I just started a sales job in October after 13 years behind a desk, which is the big reason I got the Tumi in the first place. Came here to see if I could find some kind of executive customer service contact or email address.