The lounge staff were so lovely. There was a specific lounge agent, her name is Lucy, who bent over backwards for me. I was in a wheel chair because of a Hurt ankle and Lucy made sure I had everything I needed so I didn't have to move. It was a great time being in the lounge and the views are amazing. And great view of the plane too! The BA agents should really learn a couple of things from the ladies in the lounge. Those girls know all about customer service.