Originally Posted by
3Cforme
The forum fills with talk of Diamond 'treatment' and the hotel suffered two non-compliances: the Exec Lounge demands a $16 breakfast surcharge for the 2nd adult, and also a $20 surcharge for a 2nd at evening cocktails. These aren't the interpretations of a poorly trained lounge attendant, but the written policy distributed to guests under the signature of the Hilton Hhonors Brand Champion.
Perhaps this has already been discussed elsewhere, but how do hotels get away with blatant non-compliance with HHonors benefits when the non-compliance is in writing and unambiguously in conflict with the rules?