FlyerTalk Forums - View Single Post - Website malfunction or primitive tech?
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Old Jan 28, 12, 12:48 pm
  #2  
jackiedada
 
Join Date: May 2010
Location: BOM
Programs: EK Gold, HHonors Diamond
Posts: 2,794
I had a similar issue a couple of days when I was trying to assign seats for me and my better half and could not. I called up the skywards desk and apparently the issue was that my wife's passport information was not included in the booking and so the system wasn't allowing any updates without this information.
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