Originally Posted by Jay71

Yeah, kind of split on this one. I suppose there's a minimum level of customer service people expect but in the end it's essentially up to the buyer to know the terms and/or buy travel cancellation insurance.

My buddy always buys travel insurance and it paid off for him when his father in law got sick and he had to jam out our trip to Europe. We never buy travel cancellation insurance and it came back to bite us once when we had to buy new outbound tix when a close relative passed away about a week before we were scheduled to fly out. However, it's kind of balancing out in terms of all the premiums would have had to pay versus getting reimbursed for that single incident (fingers crossed).