As I have stated, I have been working to get a JW Cancun stay in Feb extended by two days, two weekdays at that. I have called the hotel directly several times, and I have now called MR Customer Service in Utah twice. The MR people express great surprise at the issue, but each time, they were unable to get any override. There is some convention that has blocked the rooms.

Again, my polite counter to them was that the platinum guarantee was in place to cover that exact scenario, a sold out property.