Originally Posted by
fastflyer
I tried to use the Platinum guarantee -- first time in many years -- a few weeks ago for the Renaissance Palm Springs. An ordinary February weekend booking -- denied even after appeal. The hotel is sold out because of a small convention next door -- other nearby properties wide open. Not an extraordinary event (Superbowl, quadrennial convention, New Year's Eve), just a run-of-the-mill convention. Unbelievable.
Isn't an override intended exactly for this scenario?
That's my beef. I've had MANY occasions this year to try to use it, and usually it's for a conference and I've been shot down even by hotel GM after elite line tried on my behalf. The WHOLE POINT is for difficult times, like conventions. Super Bowl is an exception I can live with, but random conventions isn't. When else is it that you would want a room at a sold out hotel?